Arrived on time. Pretty well boxed up and only one screw was improperly installed without a usable head, so I cut a new head on it. I have been riding and repairing bikes for many years, and I built this bike for my wife's birthday. I used my own tools and didn't touch the supplied tools. It took me about 8 -10 hours to assemble and adjust a few things that almost fit but needed a little more persuasion. I had to figure out the shifter and brake cable routing and I had some difficulty attaching the cheap chain master link. The axle shaft and bearings were assembled too tight at the factory, so I had to dissemble, lubricate, and loosen the entire axle shaft, bearings and drive gear before the wheels would turn freely. The welding on the bike frame appeared to be done by an amateur in a hurry. The welds appeared sturdy enough but were pretty lumpy (see photos). My wife who knows nothing about welding even commented that the welding did not look even, smooth, or professional . The paint looked pretty good and it is a nice looking trike.The instructions were OK but left out a lot of vital information, like how to adjust the derailleur and brakes, which is complicated and probably impossible if you have never done it before or never watched a YouTube derailleur video. I could only get 6 gears out of the 7 gears to engage. Right now my wife uses only the low gear, so I will probably never need to get the last high gear to engage. I strongly recommend that anyone without bike or mechanical assembly experience, or without a good set of tools should attempt to assemble this bike. Get someone who knows what they are doing assemble this bike for you.When I filled up the front tire the bead sheared off the tire and tube exploded. I never had that happen before. This was the last step in the assembly process, so the bike sat for 2 weeks and after my wife's birthday before Mooncool first shipped me the wrong size tire and then reshipped me one a little smaller than the other 2 tires, even though I specifically provided the actual tire size. So now I have one smaller tire in front and 2 larger tires in the rear. Looks a little like a hot rod. There was no charge for the tires and tubes. I got much better customer service when I used Amazon online to get in touch with with the vendor, Mooncool. I didn't get a response when I emailed their website. The fenders are really thin aluminum and arrived with a few dings, I asked for a replacement, at first they didn't reply, so I asked again. Their reply was to send them photos, which I never got around to sending. My wife and I are not happy about the dings on her new birthday present. I even considered returning it for this reason.Its a pretty nice looking bike and just sturdy enough for grandma to get a little exercise while slowly cruising around the neighborhood or going to the market. She likes the exercise and the grand kids like to sit in the basket while grandma pedals.